Terms of Service
Last updated: March 15, 2026
Clear rules for everyone using Vybent
Vybent connects event organisers with people looking for tickets and experiences. By browsing, listing, booking, or selling through Vybent, you agree to these terms.
Platform role
Vybent provides the marketplace and ticketing tools but does not run events on behalf of organisers.
Payments
Ticket prices, fees, refund terms, and event changes may depend on the organiser's policy.
Account use
Keep your account details accurate and protect your login credentials at all times.
Important disclaimer
Vybent is not liable for any event created, promoted, changed, or managed by an event organiser. Before paying for a ticket or attending an event, you are responsible for confirming that the organiser, event details, venue, and promises made are legitimate.
For users and attendees
- Review event details carefully before booking, including date, venue, price, age limits, and organiser rules.
- Use accurate account and payment information and keep your login credentials secure.
- Tickets are only confirmed after successful payment and organiser or platform verification where required.
- Refunds, cancellations, transfers, and reschedules are subject to the organiser's terms unless the law says otherwise.
- You must behave lawfully and respectfully at events and when using the Vybent platform.
What users should understand
- Vybent may remove listings, restrict accounts, or refuse service where fraud, abuse, or policy violations are suspected.
- Service fees and processing charges may be non-refundable unless stated otherwise at checkout.
- Vybent is not responsible for the conduct of organisers, venues, performers, vendors, or other attendees.
Tickets, refunds, and entry
- Tickets may be cancelled or refused if they are duplicated, altered, forged, already used, or obtained through an unauthorised seller.
- Ticket sales are generally final unless the organiser approves a refund or the event is cancelled or rescheduled under an applicable refund policy.
- Ticket transfers or resales are only valid where Vybent or the organiser expressly allows them.
- Users must comply with venue rules, including identification checks, age restrictions, security procedures, and prohibited-item policies.
- Vybent is not responsible for travel, accommodation, or other personal costs incurred in relation to an event.
For organisers
- Only publish real, accurate, lawful, and fully authorised events.
- You are responsible for event delivery, staffing, permits, insurance, taxes, safety, and compliance with applicable laws.
- You must clearly communicate pricing, entry conditions, refund rules, and any material changes to your event.
- You must promptly notify attendees of cancellations, reschedules, or venue changes and handle refunds where applicable.
- You may not post misleading, copied, fraudulent, or infringing content on Vybent.
Payouts and extra services
- Vybent will retain 12.5% of ticket revenue collected through the platform as the platform service fee, unless a different written agreement applies.
- The remaining balance will be paid to the organiser based on Vybent's payout schedule, which may be one day before the event or after the event, subject to event verification, refund exposure, fraud checks, chargebacks, or compliance review.
- If an organiser requests extra Vybent services such as ticket scanning staff, on-site support, promotion, or other operational assistance, extra charges may apply and may be invoiced separately or deducted from the organiser payout.
Organiser accountability
- You remain fully responsible for claims, losses, disputes, injuries, chargebacks, or complaints arising from your event.
- Vybent may suspend listings, hold payouts, or remove organiser access where risk, fraud, or legal concerns arise.
- By listing an event, you confirm that you have the rights and authority to market and sell access to it.
General terms
- These terms may be updated from time to time, and continued use of Vybent means you accept the latest version.
- Vybent may suspend or terminate access to protect the platform, users, organisers, or legal compliance.
- Vybent content, branding, and platform features remain the property of Vybent unless stated otherwise.
Law and contact
These terms are governed by the laws of the Republic of Uganda.
If you have questions about these terms, contact Vybent support or the legal team through the official platform channels.
By using Vybent, you confirm that you have read and accepted these terms.