Privacy Policy

Information we collect

• Account details such as your name, email address, phone number, username, and profile information.
• Order and ticket data such as bookings, payments, refunds, event attendance, and support requests.
• Technical data such as IP address, browser type, device details, app activity, and log information.
• Location-related information where enabled by your device settings or inferred from your IP address.
• Communications you send to us or to organisers through the platform.

How we use your information

• To create and manage accounts, process ticket purchases, and provide customer support.
• To send booking confirmations, event reminders, payout or transaction notices, and important service updates.
• To personalise content, recommendations, search results, and event discovery features.
• To detect fraud, enforce platform rules, investigate abuse, and protect users, organisers, and Vybent.
• To comply with legal, regulatory, tax, accounting, and security obligations.

When we share information

• With organisers when needed to confirm bookings, manage access, handle attendee lists, or support an event.
• With payment processors and service providers who help us run the platform and complete transactions.
• With legal authorities or advisers where required by law or where necessary to protect rights, safety, or the platform.
• As part of a merger, acquisition, restructuring, financing, or sale of all or part of the business.

Vybent does not sell your personal information for cash.

Cookies and analytics

• We use cookies and similar tools to keep you signed in, remember preferences, and improve performance.
• We may use analytics tools to understand traffic, diagnose problems, and improve the user experience.
• You can manage some cookie settings through your browser, but disabling them may affect parts of the service.

Data retention and security

• We keep information for as long as needed to operate the service, meet legal obligations, resolve disputes, and enforce agreements.
• We use reasonable administrative, technical, and organisational safeguards to protect your information.
• No online system is completely secure, so users should also protect their passwords and devices.

Your choices and rights

• You can review or update parts of your account information from your profile settings where available.
• You can unsubscribe from promotional communications, but you may still receive service-related notices.
• You can contact Vybent to ask about access, correction, deletion, or other privacy concerns, subject to applicable law.

Children and third parties

• Vybent is not intended for children under 13, and we do not knowingly collect personal information from them.
• Parents and guardians should supervise minors when using Vybent and should contact us if they believe a child has provided personal information without appropriate consent.
• Our platform may link to third-party websites or services, and their privacy practices are governed by their own policies.
• Your information may be processed in countries outside your own where our providers or systems operate, subject to appropriate safeguards where required.